As stated in your Membership Agreement, you have the option to put your automatically recurring monthly membership on hold. (Pre-paid memberships expire based on the specified pre-paid period, regardless of usage, and cannot be put on hold). If you have a long-term hold request due to Injury, surgery, or pregnancy, please read the LONG-TERM SUSPENSION section below.**
A member in good standing may place membership on hold only after the initial two month term of membership. Membership holds may not 12 total weeks in the calendar year. Membership billing automatically resumes the month after the requested hold date unless a member calls to release the hold early. Use of the gym or its facilities during the “Hold” period will result in the membership being reactivated immediately, and member’s regular monthly membership charges will resume. Upon expiration of the hold period, your account will automatically reactivate and regular membership payments will resume. All membership payments are non-refundable. If you choose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
We understand that injuries may occur, hopefully never inside the box, and that life circumstances change. We crafted this policy to be fair to our members and to our business. If you need a LONG-TERM SUSPENSION of your membership agreement, please reach out directly to Andrea Tapia to discuss your options.
